Terms and Conditions for purchases at www.swimaholic.ie
These Terms and Conditions set out the conditions under which Swimaholic fulfils orders placed through the online shop www.swimaholic.ie.
The offer on www.swimaholic.ie is intended exclusively for consumers, that is, individuals acting for purposes outside their trade, business, craft or profession.
1. SELLER DETAILS AND SCOPE
1.1 The online shop www.swimaholic.ie is operated by Swimaholic s.r.o., a limited liability company incorporated under the laws of the Czech Republic, with its registered office at U Průhonu 17, 170 00 Prague 7, Czech Republic, company ID (IČO): 05645760, VAT number: CZ05645760, email: info@swimaholic.eu.
1.2 These Terms and Conditions apply to all orders placed by consumers in the online shop www.swimaholic.ie. Before sending an order, the buyer has read these Terms and Conditions and all information that the seller is required to provide before the contract is concluded. By sending an order, the buyer accepts these Terms and Conditions.
1.3 The contract is concluded in English.
1.4 The seller may amend these Terms and Conditions. Each order is governed by the Terms and Conditions in force when the order was sent. In the event of a dispute, the consumer does not lose the protection afforded by the mandatory provisions of Irish law.
2. CONCLUSION OF THE CONTRACT AND DELIVERY
2.1 By sending an order, the buyer confirms that they are buying as a consumer, for their own needs.
2.2 The main characteristics and prices of the goods are shown on the product detail pages. By clicking the "Order and pay" button, the buyer places an order with an obligation to pay and thereby concludes the sales contract. The seller confirms receipt of the order by email.
2.3 If you pay by bank transfer, we dispatch the goods once the payment has been credited to our account. Please pay without delay and no later than seven (7) days after receiving the order confirmation. If the payment is not received within this period, we may cancel the order.
2.4 We deliver the goods within the time shown in the cart and in the order summary. If you pay by bank transfer, the delivery time starts when the payment is credited. If delivery is prevented by force majeure, the delivery time is extended by the duration of the obstacle.
2.5 If, through no fault of our own, we do not receive the goods from our supplier even though we ordered them in good time and properly, and we have not expressly assumed the procurement risk, we will inform you without delay. In that case the order will be cancelled and all amounts paid will be refunded.
2.6 We reserve the right not to accept or to cancel orders sent by computer programs, robots or other automated systems, or through services of third parties placing orders on the buyer's behalf.
2.7 Only one discount code can be used per order. Discounts cannot be combined unless the terms of the promotion expressly state otherwise. If the price of a product is obviously displayed incorrectly, we will inform you and offer you the product at the correct price or the cancellation of the order with a refund of all amounts paid.
3. PRICES, SHIPPING AND PACKAGING COSTS
3.1 Goods are charged at the prices valid when the order was sent. All prices are final and include VAT. The goods remain the property of the seller until the full price has been paid.
3.2 The prices of the goods do not include the shipping costs and, where applicable, the packaging fee (see points 3.3 and 3.4). All costs are shown before the order is completed, in the cart, during the ordering process and on the
Payment and delivery page.
3.3 Shipping is free for orders where the value of the goods after discounts is at least 100 € incl. VAT, regardless of the delivery method chosen. Below this amount, the shipping cost is added to the total of the order.
3.4 If the value of the goods after discounts is below 17 € incl. VAT, a packaging fee (approx. 1,60 € incl. VAT) is charged, the exact amount of which is shown in the cart. The fee is removed automatically once this amount is reached.
3.5 When receiving the parcel, we recommend that you check that it is complete and undamaged and report any objections to the carrier. If the goods received do not correspond to your order, please contact us at info@swimaholic.eu.
3.6 Unless otherwise agreed, we deliver the goods no later than thirty (30) days after the conclusion of the contract. If we do not deliver within this period, you may give us an additional reasonable period. If we do not deliver within the additional period either, you may terminate the contract and all amounts paid will be refunded.
4. PAYMENT
4.1 We accept the following methods of payment: credit/debit card (Visa, Mastercard), Google Pay and Apple Pay, and bank transfer. All methods of payment are free of charge.
4.2 If you pay by card, Google Pay or Apple Pay, the amount is charged when the order is sent. For bank transfer, point 2.3 applies.
4.3 You will receive the invoice by email.
5. RIGHT OF WITHDRAWAL
5.1 Withdrawal period and how to withdraw
As a consumer, you have the statutory right to withdraw from the contract within fourteen (14) days without giving any reason. Swimaholic voluntarily extends this period to thirty (30) days. You may therefore withdraw from the contract within thirty (30) days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods; in the case of delivery in several parts, from taking possession of the last part.
You can withdraw from the contract:
(i) using the online withdrawal function, available at any time in the header of our website (link "
Withdrawal"), or
(ii) by an unequivocal statement sent by post to Swimaholic s.r.o., U Průhonu 17, 170 00 Prague 7, Czech Republic, or by email to info@swimaholic.eu.
We will confirm receipt of your withdrawal by email without delay. To meet the withdrawal deadline, it is sufficient to send your statement before the period expires.
5.2 Exceptions
The right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery (for example, earplugs or a snorkel).
5.3 Effects of withdrawal
If you withdraw from the contract, we will refund all payments received from you without undue delay and in any event no later than fourteen (14) days from the day on which we received your withdrawal. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise. The refund will not incur any fees for you. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
You must send back the goods without undue delay and in any event no later than thirty (30) days from the day on which you communicated your withdrawal to us. The deadline is met if you send back the goods before the period expires. The buyer bears the direct cost of returning the goods. Please send the goods to Swimaholic s.r.o., U Průhonu 17, 170 00 Prague 7, Czech Republic. More information is available on the
Returns and exchanges page.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We recommend that you return the goods in their original packaging, with all accessories and original labels.
6. CUSTOMER REVIEWS
Reviews published on the website are moderated to check their legality and appropriateness. However, we do not verify whether the reviews were published by consumers who actually purchased the product.
7. FAULTY GOODS
7.1 We are responsible for any lack of conformity of the goods with the contract. Under Irish law, you may exercise your rights in respect of faulty goods for up to six (6) years from delivery.
7.2 Any lack of conformity which becomes apparent within one (1) year of delivery is presumed to have existed at the time of delivery, unless we prove otherwise.
7.3 If a lack of conformity becomes apparent within thirty (30) days of delivery, you may reject the goods and receive a full refund (short-term right to terminate). To do so, you must tell us within this 30-day period.
7.4 Otherwise, you may choose between repair and replacement, unless the remedy chosen is impossible or would impose disproportionate costs on us. Repair or replacement will be carried out free of charge, within a reasonable time and without significant inconvenience to you.
7.5 You may ask for a proportionate price reduction or terminate the contract and receive a refund (final right to terminate) if we have refused or failed to repair or replace the goods, or have not done so within a reasonable time, if the lack of conformity persists despite our attempt to bring the goods into conformity, if the lack of conformity is so serious that it justifies an immediate price reduction or termination, or if we have declared, or it is clear from the circumstances, that we will not bring the goods into conformity within a reasonable time or without significant inconvenience to you. You are not entitled to terminate the contract if the lack of conformity is only minor.
7.6 Please notify us of the lack of conformity as soon as possible after discovering it, by email at info@swimaholic.eu or via the
Warranty claims page. We will confirm receipt of your claim. Faulty goods can be sent to Swimaholic s.r.o., U Průhonu 17, 170 00 Prague 7, Czech Republic.
7.7 We bear the costs of bringing the goods into conformity, including the cost of returning faulty goods. Any refund will be made within fourteen (14) days of receiving the goods back.
7.8 If the manufacturer provides a commercial guarantee for the goods, it applies in addition to the rights set out in this article and does not limit them.
8. OTHER INFORMATION
These Terms and Conditions can be viewed at any time on www.swimaholic.ie and can be printed or saved using your browser's functions. The order confirmation sent by email contains the details of the order and a link to these Terms and Conditions.
9. DISPUTE RESOLUTION
9.1 If you have a problem, please contact our customer service first at info@swimaholic.eu so that we can try to find a solution together.
9.2 The body competent for the out-of-court resolution of consumer disputes with the seller is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, website:
www.coi.cz.
9.3 This does not affect the consumer's right to bring proceedings before the competent court.
10. ADDITIONAL SERVICES
10.1 When purchasing, the buyer may choose the paid additional service "Extended Return Period – Up to 60 Days", which allows withdrawal from the contract also after the thirty-day period under point 5.1 has expired, within sixty (60) days of receiving the goods. The withdrawal is valid if the goods are sent to the seller or handed over to the carrier within this period.
10.2 The service can only be chosen when sending the order and cannot be added later. The price of the service is shown on the website and is payable together with the price of the goods.
10.3 For withdrawal under the service, the goods must be unused, undamaged, in their original packaging and with all accessories. The service does not apply to goods for which the right of withdrawal is excluded by law.
10.4 The service fee is non-refundable, except in the case of withdrawal within the thirty-day period under point 5.1.
10.5 The cost of returning the goods under the service is borne by the buyer.
10.6 The buyer may choose between a refund of the price and an exchange of the goods. Any price differences are settled separately: overpayments are refunded, and any amount outstanding must be paid before the new goods are dispatched.
10.7 In all other respects, point 5 applies accordingly.
11. PERSONAL DATA PROTECTION
Version: 30 October 2026
